Customer Service

Striving for Excellence in Customer Service. Maintaining our local presence in the communities we service is of the highest priority for JJ’s Waste.

Striving for Excellence in Customer Service. Maintaining our local presence in the communities we service is of the highest priority for JJ’s Waste.

Excellence in
Customer Service

JJ’s Waste & Recycling strives for excellence in Customer Service. Our customers have our commitment that the waste will be collected, when specified, as specified.

Maintaining our local presence in the communities we service is of the highest priority for JJ’s Waste.  We have operational and customer service locations in every State and Territory of Australia with no corporate call centres or national numbers.

Being local allows us to:

  • Accurately understand service provision requirements
  • Rectify problems in a timely manner
  • Assist in the constant evaluation and evolution of services to maintain community amenity and service efficiency

Throughout our 90 year history, we have established ourselves as leaders in customer service in the waste management industry. We are dedicated to maintaining this position into the future.

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Providing quality customer service is at the core of our Company Values:

Safety & Environment

Our employees can confidently comply with company procedures and all laws. They will not be set unreasonable

Honesty

In all our dealings we will be honest. We will tell the truth in all circumstances.

Integrity

We will adhere to sound moral and ethical principles in all our dealings.

Respect

All employees, customers, suppliers and other external parties will always be treated with respect.

Humility

All employees at all levels will conduct themselves with appropriate humility in all circumstances and treat all people as an equal with an opinion worth listening to.

Compassion

We accept things go wrong and the unexpected occurs. When this happens, we will resolve the matter with compassion and support.

Reliability

We will keep our promises. If we cannot keep a commitment, we will immediately communicate this and reach an agreed outcome. In particular, we thrive on our ability to provide reliable service to our customers.

Quality Service

We are committed to providing a high quality service in everything we undertake.

Innovation

We are committed to creating innovative solutions that improve our business and the outcome for our customers and others we deal with. We will approach all aspects of our business with an open mind. If a solution does not exist, we will create one or find an alternative.

Life/Work Balance

We value our employees and want them to succeed over the long term. We will promote working arrangements that facilitate a life/work balance.

Long Term Success

We are committed to ensuring we succeed as a business now and in the future. We will work within the spirit of commercial arrangements to ensure a successful outcome for all.

Get in Touch with JJ’s Waste

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nearest JJ's Waste Depot.

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    Request a Quote

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    Contact your local JJ's

    Let us quickly help you find your
    nearest JJ's Waste Depot.

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    Book or change your service via our Customer Portal.

    General Enquiries

    Do you have a general enquiry?
    Ask JJ's Waste & Recycling here.

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      View our services to further understand how JJ's can benefit you.

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      View our services to further understand how JJ's can benefit you.